Returns and Refunds

If you are not entirely satisfied with your purchase we are here to help. If the goods you receive are damaged, please ensure that you contact us on orders@mukme.com immediately. We will arrange for the replacement of any damaged goods and may arrange to collect the damaged items.

Returns

Our returns policy is simple! You have 30 days from the date of receiving your item to start a return. We accept returns for all orders, provided they are in pristine condition. This means they’re unopened, unused and any seals are intact.

If you receive a damaged, faulty or incorrect item, please contact our customer service team at orders@mukme.com who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.

Please note, we are able to offer exchanges subject to receipt of original product in pristine and resaleable condition.

This policy is offered in addition to your legal rights.

Please note:

Goods will only be accepted for return if they are despatched to us within 14 days of the order date, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Please pack well. For your own protection we recommend using a signed delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where goods are faulty and a refund is made.
Once we receive your item, we will inspect it and notify you that it has been received.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will then receive the refund in a number of days depending on your card issuer's policies.

Return Address: Mukhair UK, Little Heath Industrial Estate, Unit C1, Old Church Rd, Coventry CV6 7ND