Privacy and Legal
Your Statutory rights are not affected by any of the following store policies.
Terms & Conditions
Mukme Ltd trading as Mukme.com. Company number 07042595. Mukme.com reserves the right to change prices without prior notification.
Customer Orders
By placing an order on this Website you are deemed to have accepted our Terms & Conditions. A binding contract is entered into once we have sent confirmation of receipt of your order in writing or by email. All order confirmation communication will include a reference number, which you should use if you need to contact Mukme.com about your order and can be used to track orders on our website www.mukme.com. We reserve the right to refuse to accept any orders.
Availability
All products on the mukme.com website are subject to availability. If the product you ordered is out of stock we will endeavour to contact you as soon as possible to offer you a replacement. Occasionally we will offer a Pre-Order service for new products where we have a confirmed shipment date, although this must still be seen as an estimated delivery date. For up to the minute information on stock levels please email orders@mukme.com .
Product Details
All photographs are for illustrative purposes only. Please read carefully the product descriptions.
Cancellation of Orders and Refunds
To cancel an order before it has been dispatched it is essential that you call immediately and confirm in writing either by email or letter. Your order will then be cancelled and any payments made will be refunded to you. Refund payments will be made to the credit card/bank account/current account originally charged.
Mukme Ltd Privacy Policy
This policy will explain how our organisation uses the personal data we collect from you when you use our website www.mukm.com
What data do we collect?
Mukme ltd collects the following data:
- Personal identification information (name, address, email address, phone number)
How do we collect your data?
You provide Mukme Ltd with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Send an enquiry through the website.
- Voluntarily complete a customer survey or provide feedback.
- Use or view our website via your browser’s cookies.
How will we use your data?
- Mukme Ltd collects your data so that we can:
- Process your order, manage your account
- Keep in touch by email
- Provide information with our chosen carrier to ensure your orders are received quickly
- Submit data to the Royal Mail Click & Drop website for order despatch and delivery record
How do we store your data?
- Our company securely stores your data and the databases on our dedicated, secure servers with Fasthosts UK, whose datacentres are in Gloucester: https://www.fasthosts.co.uk/about/data-centre This data is also backed up nightly to the cloud to Microsoft Azure with a 30 day retention policy.
- Payments are processed by Sage or PayPal. Please see these companies’ individual privacy policies.
- No paper records are kept.
Marketing
- Mukme Ltd would like to send you information about our products and services that we think you might like. To opt out of this service please contact us at muku@mukme.com
What are your data protection rights?
Mukme Ltd would like to make sure that you are fully aware of all your data protection rights.
Every user is entitled to the following:
The right to access – You have the right to request Mukme Ltd for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Mukme Ltd correct any information you believe is inaccurate. You also have the right to request Mukme Ltd to complete information you believe is incomplete.
The right to erasure - You have the right to request Mukme Ltd erase your personal data, under certain conditions.
The right to restrict procession – You have the right to request that Mukme Ltd restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Mukme Ltd processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Mukme Ltd transfer the data we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we will respond to you within one month. If you would like to exercise any of these rights please contact us at our email: muku@mukme.com
Write to us:
Mukme Ltd
C1 Little Heath Industrial Estate
Old Church Road
Coventry
CV6 6ND
Call us at: 02476 661906
What are cookies?
Please see separate cookies policy page on the website.
Privacy policies of other websites
The Mukme Ltd website contains links to other websites. Our privacy policy applies only to Mukme.com, so if you click on a link to another site, you should read their privacy policy.
Changes to our privacy policy
Mukme Ltd keeps its privacy policy under regular review and places any updates on this web page. This policy was last updated on February 24th 2020.
How to contact us
email: muku@mukme.com
Write to us:
Mukme Ltd
C1 Little Heath Industrial Estate
Old Church Road, Coventry
CV6 6ND
Call us at: 02476 661906
How to contact the appropriate authority
Should you wish to report a complaint or if you feel Mukme Ltd has not addressed your concern in a satisfactory manner, you may contact:
The Information Commissioner’s Office 0303 123 1113.
Disclaimer
Mukme.com has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, Mukme.com takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date.
Mukme.com shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.
All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. Mukme.com makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.
Mukme.com also prohibits all persons without explicit authority from providing hypertext or other links to the www.mukme.com website.
Company Registration Information
Registred Office Address:
Mukme Ltd t/a Mukme.com
CV6 7ND
UK - England & Wales
Registered in England and Wales No. 07042595
